Conversational assistants

It answers the questions a business gets every day: which services it offers, what they cost, when it is open and where it is. It guides the customer and, when needed, hands the conversation to a person on the team.

Each assistant has its own purpose depending on the business: answering questions, guiding a booking or taking a request. It is set up to answer only with the information the business gives us.

Before connecting a business, we do an initial assessment: how it operates, what its customers ask and how it wants them to be attended.

With that, we set up the assistant with its services, prices, hours, locations and tone, and define what must go to a person. We review it with the business before turning it on.

The business connects its own accounts to Dimerso: its WhatsApp Business number, its Facebook Page for Messenger and its Instagram professional account. The accounts remain the business's, and it can disconnect them at any time from its Meta settings.

When a customer writes on one of those channels, we receive the message and the assistant replies on the business's behalf with the information it was set up with.

The business's staff can see the conversations and reply at any time. When a staff member replies, the assistant stops answering that customer.

We use the data we receive from WhatsApp, Instagram and Messenger only to receive and answer messages for the business that owns the account. We do not sell it, use it for advertising, or share it with other clients.

How we handle this data is described in our privacy policy, at dimerso.com/en/privacy.

Anyone who has written to a business served by a Dimerso assistant can ask us to delete the data from their conversations by writing to privacidad@dimerso.com. The steps are at dimerso.com/en/data-deletion.

Dimerso is a software company in San José, Costa Rica, that builds systems, automation and integrations for businesses. Conversational assistants are one of its services.

Contact: hola@dimerso.com and WhatsApp +506 7291 5130.