Data deletion

To reply on the business's behalf, we receive the messages you sent it and the data the platform shares so they can be answered: your number or account identifier, your profile name and the history of your conversation with that business.

Write to privacidad@dimerso.com with the subject "Data deletion". Tell us the channel (WhatsApp, Instagram or Messenger), the business you wrote to and your number or username, so we can find your conversations.

If needed, we will ask you to confirm the account is yours before deleting anything.

We confirm we received the request, delete the data from those conversations from our systems and let you know when it is done, within 30 days at most.

Messages that remain in the WhatsApp, Instagram or Messenger app, on your phone or in the business's inbox, are controlled by Meta, not Dimerso. You can delete them from the app or ask the business to.

You can disconnect your accounts from Dimerso at any time from your Meta settings. To leave the service and have us delete your business's data and its conversations, write to privacidad@dimerso.com.