Delfín · AI assistant
Delfín looks after your customers while you look after your business.
It answers on WhatsApp, Instagram and Facebook, connected to your calendar and your information. When it should, it hands the conversation to a person on your team.
Launching: a client has already approved it, and it goes live as soon as Meta enables the account.
What it does
What gets asked all day, without you having to answer it.
It answers.
Services, prices, hours, location: what your customers ask every day, with the information you give it and in your business’s tone.
It books.
Connected to your calendar, it checks availability and helps the customer book, without the back and forth.
It takes requests.
It collects the details of an order, a quote or an enquiry, and leaves them in order for your team to pick up.
It hands over to a person.
When it does not know something or the customer needs it, it passes the conversation to your team. If someone on your team replies, Delfín stops answering that customer.
How we set it up
First we understand how you serve people. Then we set it up.
An initial assessment.
How your business runs, what your customers ask, and how you want them to be looked after.
We set it up with your information.
Your services, prices, hours, locations and tone, and what must always go to a person.
We review it with you before it goes live.
Nothing reaches your customers without you having seen it. Then we stay with it and adjust it.
Your accounts and your data
Your channels stay yours.
Your accounts.
You connect your own WhatsApp Business number, your Facebook Page and your Instagram professional account, and you can disconnect them any time from Meta’s settings.
Your data.
We use it only to receive and answer your business’s messages. We do not sell it, use it for advertising or share it with other clients.
All in writing.
The details are on the conversational assistants page and in our privacy policy.
Why Delfín
We named it after the bottlenose dolphin of Golfo Dulce.
Curious, social and always in touch with its own: they live in groups that split up and come back together. It felt like the right name for something that talks with your customers all day.
Before you start
What people ask about Delfín.
If your question is not here, message us on WhatsApp.
Does it replace my team?
No. It takes the everyday questions and passes your team what needs a person. Your team sees the conversations and can reply at any moment.
What if it does not know the answer?
It answers only with the information you give it. If it does not have it, it does not make it up: it hands the conversation to a person on your team.
Which channels does it work on?
WhatsApp, Instagram and Facebook (Messenger), with your own business accounts.
How much does it cost?
It depends on your business: how many channels, how many conversations and which systems it connects to. In the free diagnostic we see whether it makes sense for you and give you a written proposal.
When is it available?
We are launching it: a client has already approved it, and it goes live as soon as Meta enables Dimerso’s account. You can start today with the diagnostic.
Delfín for your business
Tell us how you serve customers today.
What they ask, where they write to you, and what slips through. In the free diagnostic we see whether Delfín makes sense for your business and how to start.
Before it goes live
Nothing reaches your customers without you having seen it.